Effective from: 14 August 2026
Version: 1.1
Steve Linney is the data controller responsible for the personal information described in this policy.
Trading identity: Steve Linney trading as Steve Linney Coaching
Business status: Self-employed sole trader
Address: 10 Applesham Way, Brighton, BN41 2LP, United Kingdom
Email: coaching@stevelinney.com
Website: https://www.stevelinney.com/
This policy applies to stevelinney.com, Steve Linney Coaching and related work delivered personally by Steve Linney.
This policy applies when you:
Paid coaching is available only to adults aged 18 or over.
The website isn’t intended to collect personal information from children.
The information collected depends on how you interact with the website and services.
This may include:
This may include:
Payments are processed by Stripe.
I don’t receive or store your complete payment-card details.
This may include:
Where it is relevant, necessary and you have provided explicit consent, I may process information concerning:
Some of this is special-category personal data under the UK GDPR and receives additional protection.
I aim to collect only the information reasonably necessary to assess whether coaching is appropriate and to provide it safely and responsibly.
The website and its service providers may collect:
If you subscribe to marketing emails, I may collect:
Where available, you may choose whether you want to receive material relating to coaching, sound, psychedelic.house or another stated interest.
Information may be collected:
I may use personal information to:
Personal information collected for coaching isn’t used for unrelated marketing without separate permission.
Under UK data-protection law, I need a lawful basis for processing personal information.
The basis used depends on the information and the reason it is being processed.
I may process information when it is necessary to:
I may process information where necessary to:
I may process information where reasonably necessary to:
These interests are considered against your rights, interests and reasonable expectations.
I rely on consent for activities including:
You may withdraw consent at any time.
When I process special-category information for coaching, I will identify:
Explicit consent will be requested separately from acceptance of the coaching agreement.
It must be specific, informed and given through a clear affirmative statement.
You may withdraw explicit consent by contacting coaching@stevelinney.com.
Withdrawal won’t affect processing that was lawful before consent was withdrawn.
If particular information is reasonably necessary to continue coaching safely and responsibly, withdrawing consent may mean that I’m unable to continue providing the service.
Where special-category information is reasonably necessary for the establishment, exercise or defence of a legal claim, the applicable legal-claims condition may be used.
In exceptional circumstances, information may be processed or shared where it is reasonably necessary to protect someone’s life and they are physically or legally incapable of giving consent.
I don’t use solely automated decision-making to determine whether you can receive coaching or to make decisions that have a legal or similarly significant effect on you.
Technology may support booking, payment, reminders, website security and administration, but decisions about the coaching relationship are made by me.
I don’t sell or rent personal information.
Information may be processed by service providers that support the website and coaching practice.
CoachAccountable is used for paid-coaching onboarding, agreements, scheduling, forms, coaching records, resources and relevant client communication.
Steve Linney remains the controller of client information entered into the coaching account. CoachAccountable acts as a processor where it processes that information on my behalf.
Stripe processes coaching payments, recurring weekly payments, transaction information and refunds.
Stripe may process certain information as a separate controller where required for fraud prevention, legal compliance and the operation of its payment services.
I don’t receive or store your complete payment-card details.
Calendly is used only to schedule the optional free 30-minute Let’s talk it through conversation.
It isn’t used to manage or take payment for paid coaching.
Brevo is used for email marketing and subscriber preferences where permission has been given.
Brevo isn’t used as the main system for paid-client onboarding, coaching records or coaching administration.
Sensitive coaching information isn’t intentionally added to Brevo.
These may include:
Google services may be used for:
Meta Pixel may be used for website measurement and advertising-related analysis where consent has been given.
Sensitive coaching information isn’t intentionally sent to Meta for advertising purposes.
YouTube and Mixcloud may receive information about your device and interaction when embedded media is displayed or played, subject to your cookie choices where applicable.
Personal information may also be shared:
Where possible, only the minimum information reasonably necessary for the purpose will be shared.
Elementor forms may send submissions to coaching@stevelinney.com.
The mailbox is hosted by SiteGround.
General contact forms shouldn’t be used to send detailed health, mental health, psychedelic or other highly sensitive information.
Paid-coaching onboarding and relevant forms are completed through CoachAccountable.
If sensitive information is received by email unnecessarily, I may move any essential information to the appropriate restricted record and delete the unnecessary email copy.
Unnecessary duplicate emails containing sensitive information will normally be deleted within 30 days after any essential information has been transferred and checked.
CoachAccountable is the principal system used for coaching onboarding, agreements, forms, scheduling and client records.
Additional records may be stored in restricted Google Workspace or Google Drive storage where reasonably necessary.
Reasonable security measures include:
No online system can be guaranteed to be completely secure. Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, loss, misuse or disclosure.
Coaching sessions aren’t routinely recorded or transcribed.
An audio or video recording or automated transcript will be created only where:
You may decline recording or transcription without losing access to coaching.
Any recording or transcript will be retained only for the agreed purpose and period.
Some service providers may process or make personal information accessible outside the United Kingdom.
Where UK data-protection rules treat this as a restricted international transfer, an appropriate transfer mechanism will be used where required.
This may include:
The specific mechanism may depend on the provider, its processing locations and the contractual arrangements in place.
Service providers may also engage subprocessors in other countries. Their privacy information and data-processing terms provide further details about their processing arrangements.
Because coaching is available internationally, information may be received from people outside the UK. Mandatory data-protection or consumer rights in your country may continue to apply.
Information is kept only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, insurance, safeguarding and professional responsibilities.
Coaching clients
Coaching agreements, intake information, essential notes and related client records are normally retained for five years after the last coaching session.
Information may be retained for longer where reasonably required in connection with:
Your access to CoachAccountable and the information visible within it may be restricted or closed when the coaching relationship ends.
Closing your access doesn’t necessarily result in immediate deletion of records that I am required or reasonably entitled to retain.
Records will be deleted or anonymised when the applicable retention period ends, unless continued retention is lawfully required.
Routine enquiries will normally be deleted within 12 months of the last meaningful contact.
Information connected with a free conversation will normally be retained only for as long as needed to manage the conversation, follow up appropriately and maintain a reasonable enquiry record.
If the conversation doesn’t lead to coaching, the information will normally be deleted within 12 months of the last meaningful contact.
Unnecessary email copies of sensitive forms will normally be deleted within 30 days after any essential information has been transferred to the appropriate restricted record and checked.
Invoices, payments, refunds and related accounting records are retained for the period required by HMRC and other applicable law.
Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer reasonably needed.
A minimal suppression record may be retained after you unsubscribe so that your request continues to be respected.
Cookie and analytics retention varies according to the technology used and the choices recorded through CookieYes.
The website uses CookieYes to request and manage cookie choices.
Essential technologies may be used where reasonably necessary for:
With consent, the website may use:
These services may set cookies or receive information about your device and interaction with the website.
You can change or withdraw non-essential cookie consent through the cookie settings available on the website.
Rejecting non-essential cookies won’t prevent access to the main website content, although some embedded media may not work until the relevant permission has been given.
More detailed information about particular cookies, providers and retention periods should be available through the website’s cookie settings.
You’ll receive marketing emails only where you have opted in or another lawful permission applies.
Marketing permission is separate from:
Declining marketing won’t affect your ability to enquire about or receive coaching.
Brevo is used to manage marketing subscriptions, interest preferences and unsubscribe requests.
Every marketing email will include an unsubscribe route.
You may also unsubscribe by contacting coaching@stevelinney.com.
Coaching information is treated as confidential, but confidentiality isn’t absolute.
Relevant information may be shared where reasonably necessary because:
Where circumstances reasonably allow, I’ll discuss a proposed disclosure with you first.
Only information reasonably necessary for the purpose will be shared.
Depending on the circumstances, you may have the right to:
These rights aren’t absolute and may be subject to legal exceptions.
For example, information may need to be retained in connection with financial obligations, safeguarding, complaints, insurance or legal claims.
To exercise a right, email coaching@stevelinney.com.
I may need to confirm your identity before releasing, changing or deleting personal information.
I’ll normally respond within one month, although the law allows more time in certain complex circumstances. If an extension is needed, I’ll explain why.
Please contact me first at coaching@stevelinney.com
I’ll normally acknowledge a concern within five working days and provide a fuller response within 20 working days.
You may also complain to the Information Commissioner’s Office https://ico.org.uk/make-a-complaint/
You may also have the right to complain to a relevant data-protection authority in the country where you live or work.
The website contains links and embedded content operated by other organisations.
Their use of personal information is governed by their own privacy policies.
This policy doesn’t control what another website or service does after you visit it or interact with its content.
This policy may be updated when the services, technology, processing arrangements or legal requirements change.
The current version and effective date will appear at the top of this page.
Material changes affecting current coaching clients will be communicated where reasonably appropriate.
